Frequently Asked Questions

   Booking and Reservations

Does Playtime require a security deposit? We require a $500 security deposit for new renters. If you are a repeat, we usually waive this. This is taxable, but the tax is refundable along with the deposit as long as there is no damage.

Do you offer vacation/travel insurance? Yes, you can purchase travel insurance (when making your initial payment) to protect against last-minute cancellation.

   Getting to Playtime and getting in

How do I get there? When driving east on Highway 58, turn right on Georgia St - its the 2nd right after mile marker 16. You'll see Playtime at the end of the street.

How do I get in? We will provide you with an access code to enter the front door. Just press the 'Schlage' button followed by your access code, then turn the lock.

How do I reach your management company? We manage our own property - but if you need anything or have any problems during your stay, you can contact Janene at 919-557-3254 and we will make sure it gets resolved.

When is check-in? Check-in is at 3pm on Saturday and you will be provided an access code ahead of time so you can go directly to Playtime.

   General Questions

What color is Playtime? Playtime is light purple. Over time, the sun fades it to periwinkle - but it received a fresh coat of paint in 2015. If you come across a pink picture, that is an old, old picture from 10 years ago!

Is Playtime direct oceanfront? Yes, Playtime is direct oceanfront with 13 steps from the deck down to the sand.

Who do I call if something isn't working? Call Janene and she will make sure someone comes to fix it!

When is garbage and recycle day? Garbage days are Monday and Friday. Recycleables are picked up on Wednesday. Guests do not need to roll anything to the street, but please put your trash and recycleables in the bins under the house if you want it picked up. Robert will roll out the trash and recycleables to the street and will roll them back under the house after its picked up.

   Game Room

How do I turn on the pinball machine? There is a switch on the right side of the upright portion of the pinball. Allow 15-20 seconds for it to start up. If this doesn't work, make sure it is plugged in!

Is the pinball machine free to play? Yes! Just press the start button on the front of the pinball - no quarters necessary!

How do I know if I ended up with a high score on the pinball machine? Every year we order a plaque with the high scores and hang it on the wall. We usually post the high scores on our Facebook page sometime after New Years.

   Home Theater

How do I watch a movie / play a game / watch tv? Use the univeral remote - at the top there are buttons for "Watch TV" and "Watch a Movie" and "Play a Game". Movies can be played on the Xbox One or the Blue-Ray DVD Player - the universal remote can control both. Or stream movies or TV shows from the Roku TV.

The universal remote didn't do something correctly - what do I do? Press the HELP button at the top of the universal remote - it will walk you through some questions and usually can fix any problems.

What if we want to watch a movie? All TVs in the house are Roku, so you can easily access your streaming service. If you don't have a streaming service, check out the Roku Channel - which has lots of free movies and TV shows.

Do you have movies for kids also? We have a number of DVDs, including a lot of kids movies. Or use the Roku TV to access kids programming on your own streaming service or the Roku Channel (free).

Do you provide games for the Xbox One? Yes, we have a small selection of Xbox One games and there is are multiple Redbox kiosks just across the bridge in Cape Carteret.

Does Playtime have a Blue-Ray DVD Player? Yes, we have several. There is a blue-ray DVD Player in the Theater and regular DVD players in several of the bedrooms. But now that we have put Roku TVs in every room, it is easy to access your own streaming service or the free Roku Channel from any room. To access cable TV, just pick the Spectrum App on the Roku.

Do you have any Blue-Ray DVD movies? No, we do not, but there are multiple Redbox kiosks just over the bridge in Cape Carteret. We have a number of regular DVDs but we are phasing these out now that we have Roku streaming TVs in every room.

Can I access Netflix or other online movie services? Yes, all TVs in the house are Roku TVs - which can access Netflix, Hulu, Amazon or many other streaming services. If you don't have a streaming service, you can access cable TV using the Spectrum App on the Roku - or check out the Roku Channel for free movies and TV shows.

   Swimming Pool / Hot Tub

Can the pool be heated year-round? Yes, just let us know before or during your stay. There is a charge to cover propane costs and maintenance of the heater.

Is the hot tub open year-round? Yes, it is maintained and heated for all rented weeks, regardless of the time of year.

How do I turn on the pool heater? You don't. Contact us to request the pool to be heated. There is a charge to cover propane costs and maintenance of the heater.

How do I turn on the music outside by the pool? The sound system for the pool area is in the wall of the bathroom near the pool table. Radio reception is not great, but there are a lot of CDs provided in the TV stand next to the pinball machine. There is also a Bluetooth speaker on the deck - so you can play music directly from your phone!

Do you have any pool or beach toys? Yes, the beachfront closet near the gameroom bathroom contains chairs, toys, etc. Sometimes things get broken and thrown away, but often our guests continue to add to the closet throughout the season.

What if I need something you don't provide, like a stroller or a beach bike? Beach Butler can provide all this and more!

   Kitchen / Dining

We play a lot of cards - do you have seat cushions for the kitchen chairs? Yes, there are some seat cushions in the master bedroom walk-in closet on the top floor.

I can't find something I know you should have - where is it? Unfortunately, your guess is as good as ours. While we put everything in specific locations every spring, guests continually put items in new, creative locations. Unfortunately, we can only suggest you keep looking.

A basic appliance (refrigerator, microwave, toaster, coffee maker, ice maker) isn't working - what do I do? Please contact Janene directly at 919-557-3254 and we will do our best to fix or replace the appliance.

   Elevator

The eleveator isn't answering the call button - what do I do? Call Janene directly at 919-557-3254 and we will arrange for someone to come and fix it.

Someone is in the elevator but it won't work. What's wrong? Make sure the interior accordion door and all exterior elevator doors are closed securely. If that doesn't help, call us directly at 919-557-3254. Or there is a phone and phone number inside the elevator for emergencies.

   Nearby

How close is Playtime to a grocery store? There is a Dollar General only 8 blocks to the east - they carry basic groceries, bathroom and kitchen supplies, clothing and a lot more. The nearest full grocery stores are Publix and Food Lion which are less than 5 miles to the west in Emerald Isle near the bridge.

Do any pizza places deliver to Playtime? I'm pretty sure Pizza Inn and Lazaro's pizza both deliver. Circle Pizza and Michelangelos probably do as well. They are all less than 5 miles away.

What about nearby watersports? Island Water Sports is less than 4 miles to the east - and they rent waverunners and do banana boat rides. Fishing boats can be chartered in nearby Atlantic Beach.

Where can I find a printer to print documents? The nearest options are Western Carteret Library or the FedEx office in Emerald Isle. The next closest option would probably be Staples in Morehead City.

   Other Amenities

Does Playtime have wireless internet (wifi)? Yes, we have high speed internet and a wireless router. Connection information is provided inside the house.

Does Playtime have a gas or charcoal grill? Yes, there is a propane gas grill and 2 "park" grills for charcoal grilling (please provide your own charcoal and lighter fluid). Please be respectful of the next guest and clean the grill and surrounding area when you are done.

Do I need to provide propane for the gas grill? No, the grill is actually hooked directly to a large underground propane tank - so you don't have to worry about running out in the middle of grilling!

Does Playtime have a firepit? No, we do not have a firepit. Also, please be aware that Emerald Isle does not allow fires on the beach!

   Check-Out

When is check-out? Check-out is at 10am on Saturday. It is important that your check-out is timely - as a large home like Playtime requires considerable time to clean and reset for the next guests.

Do we need to strip the beds and collect linens? No, our linen service will strip the beds. You just need to collect all the towels in the bag provided.